Privacy Policy

This Privacy Policy explains how LumiFlame Lab collects, uses, shares, and protects information when you visit our website, place an order, contact us, or otherwise interact with our store.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information, such as your name, email address, and phone number.
• Shipping information, including your street address, city, state or province, postal or ZIP code, and country.
• Order information, such as the products, quantities, variants, prices, shipping method, order status, and transaction-related identifiers.
• Payment-related information. Payments are processed through our payment service provider. LumiFlame Lab does not need to store your complete payment card number in order to process your purchase.
• Communications you send to us, including customer-support, return, refund, or shipping inquiries.
• Technical informationthat may be generated when you use the website, such as IP address, browser or device information, request logs, and similar security or operational data collected by our hosting and service providers.

2. How We Use Information

We may use information as reasonably necessary to:

• Process, verify, and manage orders and payments.
• Calculate shipping and arrange order fulfillment and delivery.
• Provide tracking, transactional, and customer-service communications.
• Handle returns, refunds, disputes, damaged-item claims, and other order issues.
• Maintain order records and operate, secure, troubleshoot, and improve our store.
• Detect or prevent fraud, abuse, security incidents, and unauthorized transactions.
• Comply with applicable legal, tax, accounting, or regulatory obligations.

3. Payment Processing

4. Order Storage and Website Infrastructure

5. Fulfillment and Shipping Providers

6. When We Share Information

We do not sell your personal information for money. We may share information with service providers when reasonably necessary to operate the store, process payments, fulfill orders, provide customer support, maintain our systems, prevent fraud, or comply with legal obligations.

We may also disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect the rights, safety, security, or property of LumiFlame Lab, our customers, or others.

7. Cookies and Similar Technologies

Our website and the services used to operate it may use cookies or similar technologies that are necessary for functionality, security, fraud prevention, payment processing, or maintaining a reliable user experience. If we introduce additional advertising or analytics technologies that require different disclosures or choices, this policy may be updated accordingly.

8. International Processing

Because we use service providers and fulfillment partners that may operate in different countries, information may be processed or stored outside the country where you live. Privacy and data protection laws in those locations may differ from those in your jurisdiction.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including completing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory requirements. Retention periods may vary depending on the type of information and why it is needed.

10. Data Security

11. Your Privacy Requests

Depending on where you live, applicable law may provide rights relating to your personal information. These may include rights to request access, correction, or deletion of certain information, subject to applicable exceptions and record-keeping requirements.

You may contact us using the email below to make a privacy request. We may need to verify your identity before completing a request.

12. Children's Privacy

Our store is intended for general audiences and is not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us personal information improperly, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our store, service providers, practices, or applicable requirements. The "Last updated" date at the top of this page identifies the current version.