Refund Policy

We want you to have a clear process if there is an issue with your order. This policy explains how return requests, damaged or incorrect items, cancellations, and approved refunds are handled by LumiFlame Lab.

1. Return Request Window

You may request a return within 30 days of confirmed delivery. A return request is not an automatic approval or refund. Please contact us first so we can review the request and provide return instructions where applicable.

Do not send an item back without first receiving return instructions from LumiFlame Lab. Unauthorized returns may not be eligible for a refund.

2. Change-of-Mind Returns

3. Damaged, Defective, or Incorrect Items

4. Items That May Not Qualify

A return or refund request may be declined where appropriate if, for example:

• The request is submitted outside the applicable return period.
• The product was damaged through misuse, neglect, accident, improper handling, or unauthorized modification.
• A change-of-mind item has been used, materially altered, or returned incomplete.
• The item is returned without prior authorization or to an address not provided by us.
• Required information or reasonable evidence needed to review a damaged, defective, or incorrect-item claim is not provided.

These conditions do not limit any non-waivable rights you may have under applicable consumer protection law.

5. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible. We will try to assist, but we cannot promise that a cancellation, address change, color change, or other modification can be completed after an order has entered processing or shipment.

If an order can no longer be cancelled, the applicable return process may be available after delivery.

6. Lost, Delayed, or Delivery Issues

7. Return Instructions

Always contact LumiFlame Lab before returning a product. If your return is approved and a physical return is required, we will provide the applicable instructions. Do not return an order to the address printed on the shipping package unless we specifically instruct you to do so.

8. Refunds

If a refund is approved, it will be issued to the original payment method where reasonably possible. The time required for the funds to appear after a refund is issued depends on your bank, card issuer, or payment provider and is outside our control.

Where a physical return is required, we may wait until the returned item is received and inspected before issuing an approved refund.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot lawfully be excluded or limited in your jurisdiction.