1. Order Processing
Orders are typically processed within 2–5 business days before shipment. Business days do not include weekends or applicable public holidays. Processing may take longer during periods of unusually high demand, holidays, inventory restocking, address verification, or other circumstances outside our reasonable control.
2. Shipping Rates
LumiFlame Lab currently provides free tracked shipping to Canada and the United States. Shipping to supported international destinations is calculated using the destination, product quantity, and available shipping service. The applicable shipping charge is displayed before you continue to payment.
3. International Shipping
International shipping is available only to select supported countries. Availability is checked during checkout. If shipping is unavailable to the address or destination entered, checkout may not be completed for that destination.
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their destination country unless expressly stated otherwise at checkout. These charges are not included in the product or shipping price collected by LumiFlame Lab.
4. Estimated Delivery Times
The available shipping service and its estimated delivery range are shown during checkout when available. Delivery estimates are provided in business days and are estimates rather than guaranteed delivery dates.
Unless specifically stated otherwise, the delivery estimate shown for the shipping service should be considered separately from our normal 2–5 business day order-processing period. Actual delivery can be affected by carrier delays, customs, weather, holidays, local delivery conditions, or other events outside our control.
5. Tracking
When tracking information becomes available, it will be sent to the email address provided with your order. Tracking activity may take some time to appear after a shipment is first processed by the carrier.
6. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. Please review your name, street address, unit or apartment number, city, region, postal or ZIP code, and country before completing payment. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
7. Delayed, Lost, or Returned Shipments
If your tracking has not updated for an extended period, your package appears lost, or a shipment is returned to sender, contact us and include your order information. We will review the available tracking information and help determine the appropriate next step. Reshipment or refund eligibility may depend on the circumstances, including whether the shipping address supplied at checkout was accurate.
8. Contact Us
For shipping questions or help with an order, contact LumiFlame Lab at:
lumiflamelab@gmail.com