Terms of Service
Last updated: September 21, 2026
These Terms of Service govern your use of the LumiFlame Lab website and your purchase of products from us. By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
1. Using Our Store
You may use our store only for lawful purposes. You agree not to misuse the website, interfere with its operation or security, attempt unauthorized access to our systems, submit fraudulent orders, or use the store in a way that violates applicable law or the rights of others.
2. Product Information
We try to present product descriptions, images, features, pricing, and other information accurately. Product appearance may vary slightly due to lighting, displays, manufacturing variations, or other reasonable differences.
We may correct errors or update product information when reasonably necessary. Nothing on the website should be interpreted as a medical or therapeutic guarantee.
3. Prices and Currency
Prices displayed by LumiFlame Lab are shown in the currency indicated at checkout. Prices, promotions, and product availability may change without prior notice before an order is placed.
Depending on your location and payment method, your bank or card issuer may apply currency conversion charges or other fees that are outside our control.
4. Orders and Acceptance
Submitting an order does not require us to accept an order that cannot lawfully or reasonably be fulfilled. We may cancel or decline an order when reasonably necessary, including because of suspected fraud, payment problems, pricing or technical errors, unavailable products, shipping restrictions, or an inability to fulfill the order.
If we cancel an order after payment has been successfully collected and no goods are supplied, the applicable payment will be refunded.
5. Payments
Payments are processed through third-party payment providers, including Stripe. By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges for your order.
6. Shipping and Delivery
Orders are subject to our Shipping Policy. Processing and delivery estimates are estimates rather than guaranteed delivery dates. Delivery can be affected by carriers, customs, weather, holidays, destination restrictions, and other circumstances outside our reasonable control.
You are responsible for providing accurate and complete shipping information. Changes may not be possible after an order enters processing or shipment.
View Shipping Policy7. Returns and Refunds
Return requests, damaged or incorrect items, cancellations, and refunds are handled according to our Refund Policy. A request to return an item does not by itself guarantee approval or a refund.
View Refund Policy8. Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or relevant authorities. Unless expressly stated otherwise at checkout or required by applicable law, these charges are the customer's responsibility.
9. Intellectual Property
The LumiFlame Lab name, branding, website design, original graphics, text, and other store content owned by us may not be copied, reproduced, distributed, or commercially exploited without permission, except where such use is permitted by applicable law.
Third-party names, trademarks, technologies, or content remain the property of their respective owners.
10. Third-Party Services
Our store relies on third-party services for functions such as payment processing, hosting, databases, fulfillment, shipping, and other operational services. Your use of certain third-party services may also be subject to their own terms and privacy practices.
11. Prohibited Conduct
You agree not to use our store to:
- Commit fraud or submit false or unauthorized transactions.
- Introduce malicious code or interfere with website security.
- Attempt to obtain unauthorized access to accounts, systems, or data.
- Scrape, copy, or exploit store content in violation of applicable law or our rights.
- Use the website for unlawful, abusive, or deceptive activity.
12. Website Availability
We may update, maintain, modify, suspend, or discontinue parts of the website when reasonably necessary. We do not promise that the website will always operate without interruptions, errors, or technical issues.
13. Disclaimers and Limitation of Liability
To the maximum extent permitted by applicable law, LumiFlame Lab is not responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability, remedies, or consumer rights that cannot lawfully be excluded or limited.
14. Consumer Rights
Nothing in these Terms is intended to remove, replace, or restrict mandatory rights or remedies available to you under applicable consumer protection law.
15. Privacy
Our collection and handling of personal information is described in our Privacy Policy.
View Privacy Policy16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our store, practices, services, or applicable requirements. The "Last updated" date at the top of this page identifies the current version.